JSK RIVER CRUISE

Policy

Travel Insurance Policy & Disclaimer

Welcome to JSK River Cruise, where your safety and well-being are our utmost concern. To ensure a secure and hassle-free experience during your stay, we have implemented a travel insurance policy. This policy outlines the mandatory requirements and procedures related to travel insurance, as well as providing a clear understanding of our insurance coverage.

Section 1: Mandatory Travel Insurance Requirement

At JSK River Cruises, your peace of mind and safety are paramount. As such, we require all guests to confirm their travel insurance coverage before proceeding with their booking. If you do not possess travel insurance, a pop-up window will appear, and you will be required to select our insurance coverage along with your room reservation.

Section 2: Booking Process

We aim to facilitate a seamless booking process for all our guests, whether you already have travel insurance. Here is a more detailed explanation:

    (a) Existing Travel Insurance:

      • If you already have a valid travel insurance policy that meets the necessary coverage requirements, you can proceed directly to the booking page. During this process, you can select your preferred room type, check-in, and check-out dates, and finalize your reservation without any additional insurance charges.

    (b) No Existing Travel Insurance:

      • If you do not possess your own travel insurance, we offer the option of including our insurance coverage as part of your booking. When you choose this option, our insurance coverage will be added to your room rate. You will receive detailed information regarding the cost and extent of this coverage during the booking process.

This inclusion ensures that you are safeguarded against unexpected events during your stay at JSK River Cruise. We encourage you to thoroughly review the details of our coverage to understand its inclusions and any limitations it may have. Once you agree to include our insurance in your booking, you can proceed to confirm your reservation, with both the room rate and our insurance coverage included.

We trust that this clarification streamlines the booking process for you, regardless of your travel insurance status. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team. Your safety and comfort during your stay with us are of utmost importance.

3. Our Insurance Coverage:

Our insurance coverage is exclusively offered to guests who do not possess their own travel insurance. We provide coverage up to a specified extent, and the particulars of our coverage will be presented during the booking process. It is imperative that you carefully review these details to comprehend the extent and constraints of our insurance.

4. Disclaimer:

It is crucial for all guests to acknowledge the following disclaimer:

JSK River Cruise provides insurance coverage solely as a convenience to guests who lack their own insurance. The responsibility for obtaining and managing comprehensive travel insurance remains with the guest. We disclaim any liability or responsibility for any costs or expenses incurred by the guest during their stay, including, but not limited to, medical expenses, trip cancellations, or lost property. We strongly advise guests to meticulously review and understand the terms and conditions of both our insurance and any additional policies they may have.

5. Insurance Claims:

In the unfortunate event that you need to make a claim on our insurance, please adhere to the instructions provided during your booking process. For any other claims, including those related to your personal travel insurance, kindly reach out to your respective insurance providers directly.

6. Compliance with this Policy:

Failure to adhere to this travel insurance policy may result in the inability to proceed with your booking or check-in at JSK River Cruise.

7. Review and Updates:

This Travel Insurance Policy and Disclaimer may be subject to updates and revisions. It is the responsibility of guests to review and understand the most recent version of this policy.

By proceeding with your booking at JSK River Cruise, you acknowledge that you have read, comprehended, and agreed to comply with the Travel Insurance Policy and Disclaimer presented in this document. Your cooperation in ensuring the safety and security of your stay on our beautiful island is greatly appreciated.

For any inquiries or clarifications, please do not hesitate to contact our customer support team (Shirny Lee [email protected],)

General Rules

  1. JSK River Cruise (JSK Borneo Reef Sdn. Bhd.)' packages must be purchased in advance.
  2. Guests are required to wear wristbands when participating in the activities at JSK River Cruise (JSK Borneo Reef Sdn. Bhd.).
  3. All guests are required to check-in via the MySejahtera App upon arrival at Rampayan Jetty (JSK River Cruise).
  4. All guests are required to sign a waiver / indemnity form before participating in JSK River Cruise(JSK Borneo Reef Sdn. Bhd.)' activities.
  5. Intoxicated guests will not be allowed to enter JSK River Cruise (JSK Borneo Reef Sdn. Bhd.).
  6. All guests are advised to not bring jewellery or valuables to JSK River Cruise (JSK Borneo Reef Sdn. Bhd.). We will not be responsible for any lost, misplaced or stolen belongings.
  7. All guests are advised to keep the premise clean and litter-free. We strongly encourage guests to use the recycling bins provided on the premise.
  8. All guests are advised to read the safety sign at every attraction at JSK River Cruise (JSK Borneo Reef Sdn. Bhd.) and conform to the instructions given by staff/ attendants / authorised personnel.

Safety Terms & Conditions

At JSK River Cruise (JSK Borneo Reef Sdn. Bhd.), your safety is our utmost priority. Guests are to abide by the safety terms & conditions stated below:

  1. All guests are required to wear appropriate clothing when participating in the JSK River Cruise (JSK Borneo Reef Sdn. Bhd.) activities.
  2. Expectant mothers are not encouraged to participate in any of the JSK River Cruise (JSK Borneo Reef Sdn. Bhd.) activities.
  3. All guests are required to wear a life jacket when participating in water / sea activities.
  4. Guests with a history of neck, back, joint, and heart problems, or contagious diseases are not encouraged to participate in any of the JSK River Cruise (JSK Borneo Reef Sdn. Bhd.) activities.
  5. Guests under the age of 18 should be accompanied by an adult or custodian at all times.
  6. The island attendants are not lifeguards and are only present to monitor your safety. Please follow the safety instructions of the attendants at all times, or risk posing injury to yourself and others.
  7. The management reserves the right to evict guests who displays improper / unruly behavior or any forms of “rough play” at the premises. Entry fees are strictly non-refundable.
  8. The management of JSK River Cruise (JSK Borneo Reef Sdn. Bhd.) will not be liable for any injury, life, mishap or loss / damage of any kind arising from the use of its facilities (including the negligence of staff) in the recreational and water sports area.
  9. JSK River Cruise (JSK Borneo Reef Sdn. Bhd.) reserves the right to change operating hours, close certain zones , restrict the number of visitors, cancel or amend any activities at its sole discretion.

Cancellation / Rescheduling and Refund Policy

TERMS & CONDITIONS

  1. If JSK Borneo Reef Sdn Bhd is notified within 7 days or less or no show; No refund will be given.
  2. If JSK Borneo Reef Sdn Bhd is notified within 8 to 30 days; Guests will be allowed to reschedule or obtain a 50 % refund of the booking payment.
  3. If JSK Borneo Reef Sdn Bhd is notified 30 days or more; Guests will be allowed to reschedule or obtain a full refund of the booking payment.
  4. When processing a refund, a fee of 2% may be charged to the guest by the Payment Gateway and the exact amount may vary based on the payment service provider.
  5. ­In the event of bad weather, where the relevant authorities have issued a red flag; Guests shall be allowed to reschedule. If Guests are unable to reschedule, Guests shall be entitled for a full refund.
  6. In the event of unforeseen circumstances, where JSK Borneo Reef Sdn Bhd decides to cancel; Guests shall be allowed to reschedule. If guests are unable to reschedule, guest shall be entitled for a full refund.
  7. No refund will be entertained when guests are already on board the boat.
  8. The sequence of itineraries is subject to change depending on availability and weather conditions.
  9. Any rescheduling or postponed to the visit date will be at the discretion of the JSK Borneo Reef Sdn Bhd and will be on a case-to-case basis.
  10. Due to other reasons, guest may change their reservation or reschedule their trip date without any processing fees (subject to availability, applicable rates and conditions) as stated in the JSK Borneo Reef Sdn. Bhd. Policy. Any new reschedule date must be made within six (6) months from the date of the original confirmed ticket date.

    11. Note: Please note that the tickets are non-transferable; hence, name changes on a rescheduled reservation are not permissible.
  11. JSK Borneo Reef Sdn Bhd reserves the right, at our discretion, to change and or modify portions of these Terms and Conditions at any time without prior notice.

Privacy Statement

Dear Customers,

  1. In the course of your dealings with JSK River Cruise(JSK Borneo Reef Sdn. Bhd.), whether through our agents or staff/employees, you would have furnished to us your personal data such as NRIC / passport number, mobile contact number, residential address, email address(es), images of you in areas of our premises covered by CCTV, etc. This notice is to inform you of the manner and purpose(s) by which and for which we will process your personal data and to seek your consent for us to process your personal data, in accordance with the Malaysian Personal Data Protection Act 2010.
  2. Your personal data which may include but is not limited to, name, age, NRIC / passport number, residential address, email address(es), gender, date of birth, occupation, mobile contact numbers, is required for us to, without limitation:-
    1. Book your rooms over email, online, or on the phone, and related products and services;
    2. Improve our content, service, and product offerings;
    3. Update you on new packages;
    4. To respond to your questions and comments;
    5. For daily operation and administration of services and facilities related to the products provided to you.
  3. Your personal data will generally be kept confidential SUBJECT ALWAYS that you hereby consent and authorise us to furnish or disclose your personal data to the following categories of parties:-
    1. Any party/person to whom we are compelled or required to do so under law or in compliance with directives from competent or governmental agencies;
    2. Our related/associated/subsidiary companies, including those which may be established/incorporated in the future;
    3. Our authorised agents, suppliers, vendors, solicitors, consultants, auditors, accountants, etc;
    4. Government agencies, statutory authorities/bodies, industry regulators. You have the right to request access to and to request correction of your personal data held by us. Such request is to be made to the email address [email protected].
  4. If you do not wish to receive promotional materials about products and services offered by our related or associated companies, kindly write to the email address stated in paragraph 3 above.

JSK River Cruise

JSK River Cruise is owned by JSK Borneo Reef Sdn. Bhd.
Lot 68-0, Ground Floor,
Wisma New Far East, Jalan Lintas, 88300 Kota Kinabalu, Sabah. Malaysia.

Tel: +6088 263388
Email: [email protected]

Reservation Office Hours:

Monday to Friday (08:00 to 17:30)
Saturday (08:00 to 13:00)